Same/Next-day appointments available with Nurse Practitioners 📞 416-901-6370  ·  3630 Lawrence Ave E, Scarborough
Home Clinic Policies
About us

Clinic Policies.

Cedarbrae Medical Centre was established in 2017 to provide comprehensive, high-quality medical care to the Scarborough community. The policies below help us deliver the best care possible to every patient.

01

Outside Use Policy

Cedarbrae Medical Centre is a Family Health Organization registered with the government. If you seek care with other doctors outside our clinic, we have to pay the government for those visits. (Emergency department and specialist visits do not count.)

The Ministry of Health routinely notifies us of "Outside Use." We have been advised to review the report and may de-roster patients who continue to seek care outside. This may result in you not being registered with us.

Please call us FIRST:

  • We keep slots open every day for urgent, same-day appointments.
  • Speak to our pharmacist for minor concerns at bookmypharmacy.com/minorailment/4169016380
  • Dr. Ahmed (pediatrician) on site (basement) offers same-day walk-in appointments.
  • We are open Saturday, Sunday and most holidays.
  • Call Telehealth Advisory (THAS) round-the-clock at 1-866-797-0000.
02

No-Show Policy

Missing an appointment disrupts the clinic workflow:

  • Time taken by the team to prepare your visit is wasted.
  • Another patient is prevented from being scheduled, increasing overall wait times.

Please give at least 24-48 hours notice for cancellations by calling 416-901-6370, emailing contact@cedarbraemedicalcenter.com, or via the Ocean link.

If more than one appointment is missed, a $50.00 fee will be charged. This policy is approved by OMA.

03

Late Show

Appointments are scheduled at 10-minute intervals. Please be punctual — any delay can cascade to other patients. If you are running late, the doctor may not be able to accommodate you or provide a full visit.

04

Family Members at Appointments

It is generally better to only have the patient and one attendant if necessary. This avoids disruption and helps the doctor focus. Exceptions can be made for children, the elderly, and language needs.

05

Zero Tolerance for Abuse

Staff abuse will result in immediate discharge from practice. Our team is here to help — please treat them with respect.

06

Uninsured Services

OHIP does not cover all services. Examples include sick notes, prescriptions for massage, travel-related advice, TB testing for work, and certain forms. You can opt to pay-as-you-go or pay a block fee for the full year. Please refer to our list of fees at the front desk.